A fix has been implemented and we are monitoring the results.
Posted Oct 15, 2025 - 13:23 CDT
Update
We are continuing to work on a fix for this issue.
Posted Oct 15, 2025 - 12:09 CDT
Identified
The issue has been identified and a fix is being implemented.
Posted Oct 15, 2025 - 09:36 CDT
Investigating
We are investigating an issue with storage nodes *db-iad, *eb-iad located in our USA East destination that is affecting backup and restore for a small subset of users. We will update this incident periodically as we progress in its resolution.
Posted Oct 15, 2025 - 09:36 CDT
This incident affected: CrashPlan (console.us1.crashplan.com, console.us2.crashplan.com, console.eu5.cpg.crashplan.com).