CrashPlan Group LLC Status

CrashPlan Group LLC

All Systems Operational

About This Site

Welcome to the CrashPlan status page! This page displays important updates about system status and scheduled maintenance for CrashPlan. It also enables you to sign up to receive email updates when changes in status occur. Status is listed based on the URL you use to access the CrashPlan console. If you are unsure which sections apply to you, please visit gethelp.crashplan.com.

CrashPlan for Enterprise Operational

console.us1.crashplan.com Operational

console.us2.crashplan.com Operational

console.eu5.cpg.crashplan.com Operational

CrashPlan for Small Business Operational

Cloud services Operational

Subscription management and store Operational

Support services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

System Maintenance Apr 4, 2023 21:00 - Apr 5, 2023 00:00 CDT

System maintenance is dedicated to the infrastructure of the CrashPlan cloud. Updates to CrashPlan cloud hardware, networking, and operating system patches are examples of system maintenance.

System maintenance with potential to cause service interruption greater than 15 minutes is scheduled for Tuesdays from 9:00 p.m. to 11:59 p.m. US Central Time (CT), when necessary. Times are based on the local time for our headquarters in Minneapolis. While some users may experience limited functionality for a short period, users are generally not impacted for the entire maintenance window. Many users do not notice any impact at all.

System maintenance with minimal anticipated service interruption is conducted throughout the week and is typically seamless to customers.
Posted on Mar 30, 2023 - 11:32 CDT

Release Maintenance Apr 5, 2023 13:00-16:00 CDT

Release maintenance is dedicated to CrashPlan software and products. New features, enhancements, and bug fixes are examples of release maintenance.

Release maintenance with potential to cause service interruption greater than 15 minutes is performed Wednesdays during off-peak hours. While some users may experience limited functionality for a short period, many users do not notice any impact at all.

Release maintenance with minimal anticipated service interruption is conducted throughout the week and is typically seamless to customers.
Posted on Mar 29, 2023 - 10:17 CDT

Release Maintenance Apr 5, 2023 21:00 - Apr 6, 2023 00:00 CDT

Past Incidents

Apr 1, 2023

No incidents reported today.

Mar 31, 2023

No incidents reported.

Mar 30, 2023

No incidents reported.

Mar 29, 2023

System Maintenance

Completed - The scheduled maintenance has been completed.
Mar 29, 00:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 21:02 CDT

Scheduled - System maintenance is dedicated to the infrastructure of the CrashPlan cloud. Updates to CrashPlan cloud hardware, networking, and operating system patches are examples of system maintenance.

System maintenance with potential to cause service interruption greater than 15 minutes is scheduled for Tuesdays from 9:00 p.m. to 11:59 p.m. US Central Time (CT), when necessary. Times are based on the local time for our headquarters in Minneapolis. While some users may experience limited functionality for a short period, users are generally not impacted for the entire maintenance window. Many users do not notice any impact at all.

System maintenance with minimal anticipated service interruption is conducted throughout the week and is typically seamless to customers.
Mar 27, 09:52 CDT

Mar 28, 2023

CrashPlan Cloud Storage Issue - Seattle

Resolved - This incident has been resolved.
Mar 28, 10:48 CDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 27, 20:44 CDT

Update - We are continuing to investigate this issue.
Mar 27, 16:04 CDT

Investigating - We have identified an issue with storage server ccg-sea located in our Seattle destination that is affecting backup and restore for a small subset of users. We will update this incident periodically as we progress in its resolution.
Mar 27, 16:03 CDT

Mar 27, 2023

Mar 26, 2023

No incidents reported.

Mar 25, 2023

No incidents reported.

Mar 24, 2023

CrashPlan Cloud Issues

Resolved - This incident has been resolved.
Mar 24, 12:19 CDT

Update - We are continuing to monitor for any further issues.
Mar 23, 12:08 CDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 23, 12:08 CDT

Update - We have identified an issue impacting user creation, modification, backup, and restore for a subset of users in the CrashPlan EU5 Cloud. The cause of the issue has been identified and we are working towards a resolution.
Mar 22, 12:11 CDT

Identified - The issue has been identified and we are working towards a resolution
Mar 15, 18:56 CDT

Investigating - We are aware of issues affecting existing devices on the CrashPlan EU5 cloud, as well as reporting issues, and are investigating.
Mar 15, 04:03 CDT

CrashPlan US2 Cloud Storage Node Issue - Destination PROe Cloud, SYD

Resolved - This incident has been resolved.
Mar 24, 12:18 CDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 21, 17:11 CDT

Identified - The issue has been identified and a fix is being implemented.
Mar 21, 14:45 CDT

Investigating - We have identified an issue with storage node cea-syd located in our PROe Cloud, SYD destination that is affecting backup and restore for a small subset of users. We will update this incident periodically as we progress in its resolution.
Mar 21, 14:45 CDT

Mar 23, 2023

Mar 22, 2023

Mar 21, 2023

Mar 20, 2023

System Maintenance

Completed - The scheduled maintenance has been completed.
Mar 20, 22:31 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 20:00 CDT

Scheduled - System maintenance is dedicated to the infrastructure of the CrashPlan cloud. Updates to CrashPlan cloud hardware, networking, and operating system patches are examples of system maintenance.

This System maintenance concerns only storage with an anticipated less than 15 minutes of interruption per node. While some users may experience limited backup and restore functionality during this short period, no users are impacted for the entire maintenance window. Most users will not notice any impact.

System maintenance such as this entail minimal anticipated service interruption and may be conducted throughout the week.
Mar 20, 13:49 CDT

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.