CrashPlan Console Access Issue

Incident Report for CrashPlan Group LLC

Resolved

This incident has been resolved.

Posted Apr 15, 2026 - 19:04 CDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 15, 2026 - 16:11 CDT

Update

We are continuing to work on a fix for this issue.

Posted Apr 15, 2026 - 14:58 CDT

Identified

The issue has been identified and a fix is being implemented. Further, on-device backups and restores are not affected.

Posted Apr 15, 2026 - 09:14 CDT

Investigating

We have detected an issue that is causing problems accessing the CrashPlan console and are investigating.

Posted Apr 15, 2026 - 08:42 CDT

This incident affected: CrashPlan Endpoint backup (console.us1.crashplan.com, console.us2.crashplan.com, console.eu5.cpg.crashplan.com, console.us2.crashplanpro.com (Small Business)).